TiviMate EPG Setup Guide (2026) – Add TV Guide, Fix No Information, Channel Mapping & Time Shift

TiviMate EPG setup is essential for a working TV guide. If your TiviMate guide shows “No Information” on every channel, you are missing an EPG source. This TiviMate EPG setup guide walks you through every method. EPG (Electronic Program Guide) is the TV schedule — it tells TiviMate what is playing now and what is coming up. Without it, the guide is just a list of channel names.

The good news: setting it up takes about 2 minutes once you have the right URL. Here is exactly how to do it, what to do if it breaks, and how to get the most out of your TV guide.

TiviMate EPG Setup: What EPG Actually Is

EPG stands for Electronic Program Guide. It is the TV schedule data that TiviMate downloads and displays in the guide view. When it is working, you can see what is on right now, what is coming up next, and browse a full week of programming — all from within TiviMate.

TiviMate does not generate this data itself. It fetches EPG from a URL you provide. That URL usually comes from your IPTV provider or a free public EPG repository. The data is typically formatted as XMLTV (.xml or.xml.gz files).

Method 1 — EPG from Your IPTV Provider (Xtream Codes)

Start here. Most paid IPTV providers include EPG automatically, especially if you connected via Xtream Codes API. Check if it is already set up:

1. Open TiviMate → Settings → Playlists
2. Tap your playlist name to open its settings
3. Look for EPG Source — if a URL is already there, go back and tap Update EPG
4. Wait 2–3 minutes for the guide data to download

If the guide populates after updating, you are done. If it still shows “No Information”, move to Method 2.

Method 2 — Add EPG URL Manually (XMLTV)

If your provider did not auto-configure EPG, they likely have a separate EPG URL. Check your welcome email, provider dashboard, or ask their support. The URL usually ends in .xml or .xml.gz.

1. Go to Settings → Playlists → [Your Playlist] → EPG Source
2. Tap Add EPG Source
3. Enter the URL your provider gave you
4. Tap Save, then go back and tap Update EPG
5. Wait 2–5 minutes for the guide to load

Tip: Test your EPG URL in a web browser first. Paste it into Chrome or Edge. If it downloads an XML file or shows raw XML data, the URL is valid. If it shows an error or blank page, the URL is dead.

Method 3 — Free Public EPG Sources

If your provider does not include EPG at all, you can use a free public source. The most reliable is the IPTV-org project, which maintains EPG data for thousands of channels worldwide:

https://iptv-org.github.io/epg/guides/country/CHANNEL.xml

Replace CHANNEL with your provider code. Examples:

• US: https://iptv-org.github.io/epg/guides/us/directv.com.epg.xml
• UK: https://iptv-org.github.io/epg/guides/uk/sky.com.epg.xml
• Canada: https://iptv-org.github.io/epg/guides/ca/rogers.com.epg.xml

For broader multi-country coverage:

http://epg.streamstv.me/epg.xml

Paid third-party options: For more reliable EPG with fewer gaps, services like epg.best (~$5/year) provide comprehensive data for US, UK, and international channels with regular updates and good channel ID matching.

Free EPG sources may not match your provider’s channels perfectly. If some channels show guide data and others do not, the missing ones have mismatched channel IDs — see the Channel Mapping section below.

EPG Update Frequency — What to Set

Configure how often TiviMate refreshes EPG data:

1. Go to Settings → Playlists → [Your Playlist] → EPG Update Interval
2. Set to 4–6 hours — this is the sweet spot. Frequent enough to keep the guide current, not so frequent that it wastes bandwidth or gets you rate-limited by the EPG server.
3. Enable “Update on app start” if available for fresh data every time you open TiviMate

Avoid setting the interval to less than 2 hours. It puts unnecessary load on the EPG server and can cause your provider to block your IP. Every 6 hours is ideal for most users.

Fix TiviMate EPG Setup Channel Mismatches

This is the most common EPG problem: your channel list shows names like “ESPN HD (US)” but the EPG data uses “ESPN” — so TiviMate cannot match them. The result: some channels have guide data, others show “No Information”.

Auto Channel Mapping (TiviMate Premium)

1. Go to Settings → EPG → Channel Mapping
2. TiviMate lists all channels with no EPG match
3. For each unmatched channel, select it and choose the correct EPG channel from the list
4. TiviMate remembers these mappings — you only need to do this once per channel

If you have hundreds of channels with mismatched names, channel mapping in TiviMate Premium ($4.99/year) saves hours of manual work.

Manual Name Editing (Free)

1. Long-press on a channel in the TiviMate channel list
2. Select Edit Channel
3. Change the channel name to exactly match the EPG source’s naming convention
4. Tap Save — the EPG data should now appear for that channel

Fixing Wrong EPG Times (Time Zone Offset)

If your EPG shows the correct programs but at the wrong times, you have a time zone offset problem. This happens when the EPG source uses UTC (GMT+0) but you are in a different time zone.

1. Go to Settings → EPG → Time Shift
2. Adjust the offset in hours. For example:
   • Shows appear 3 hours ahead → set offset to -3
   • Shows appear 5 hours behind → set offset to +5
3. Test by checking a channel you know the schedule for

If you use a VPN that changes your apparent location, make sure the time shift accounts for your actual time zone — not the VPN server’s time zone.

TiviMate Free vs Premium — EPG Features Compared

For most users with a single IPTV provider, the free version handles EPG fine. If you have multiple providers, mismatched channel names, or want the 7-day guide, Premium is worth the $4.99/year.

Fixing “No Information” on Channels

If the guide shows “No Information” after you have added an EPG source, work through this checklist:

1. Confirm the EPG URL is set in Settings → Playlists → EPG Source
2. Tap Update EPG and wait 3–5 minutes (large EPG files with thousands of channels can take time)
3. Paste the EPG URL into a desktop browser to confirm it still loads (if it returns a 404 or 503, the source is down)
4. If some channels have EPG but others do not — those channels have mismatched IDs. Use channel mapping (Premium) or manual renaming
5. Try clearing the EPG cache: Settings → Playlists → [Playlist] → Clear EPG Cache, then update again
6. Restart TiviMate completely (force close the app, then reopen)
7. As a last resort, delete and re-add your playlist from scratch

EPG Troubleshooting Guide — Symptoms, Causes, Fixes

EPG Not Updating — What to Check

EPG data goes stale if it stops refreshing. Here is the full troubleshooting sequence:

• Force a manual update: Settings → Playlists → [Playlist] → Update EPG
• Check your update interval is set to 4–6 hours (not “Never”)
• Clear EPG cache and update again — this fixes most stuck EPG problems
• Verify the URL is still valid — EPG sources occasionally go offline permanently
• Restart TiviMate completely (force close, then reopen)
• Check your device’s date and time — EPG data will not load if the system clock is wrong
• As a last resort, delete and re-add the playlist with fresh credentials

Using Multiple EPG Sources

TiviMate Premium lets you add multiple EPG sources per playlist. This is useful when one source covers some channels and another covers the rest. For example, your provider’s EPG covers most channels, but you add a free EPG source specifically for sports channels that were missing.

To add multiple sources: Settings → Playlists → [Playlist] → EPG Source → Add EPG Source. Each source can be assigned to specific channel groups or left to match whatever channels it can.

Frequently Asked Questions